Terms of service
Last updated: 7 May 2026
Please read these Terms of Service carefully before placing an order on our website. By accessing our website or making a purchase, you agree to be bound by these terms. These terms are governed by the laws of Singapore.
1. About us
This website is operated by LEI-NA PTE. LTD. UEN: 202600182H. Our registered address is 77 High Street, #07-10, High Street Plaza, Singapore 179433. You can reach us at hello@lei-na.com.
2. Eligibility
By using our website, you confirm that you are at least 18 years of age, or that you have the consent of a parent or guardian, and that you are legally capable of entering into a binding contract.
3. Orders and contract formation
Placing an order on our website constitutes an offer to purchase. A contract between you and LEI-NA PTE. LTD. is formed only when we send you an order confirmation email. We reserve the right to decline or cancel any order at our discretion — for example, if a product is out of stock, if there is an error in pricing, or if we are unable to verify payment. If your order is cancelled after payment has been taken, we will issue a full refund promptly.
4. Pricing and payment
All prices are listed in Singapore Dollars (SGD) and are inclusive of applicable taxes unless otherwise stated. We reserve the right to change prices at any time, but changes will not affect orders that have already been confirmed. Payment is processed securely through third-party payment providers. We do not store your full card details.
5. Shipping and delivery
We will make every effort to deliver your order within the estimated timeframes shown at checkout. Delivery times are estimates only and not guaranteed. LEI-NA PTE. LTD. is not liable for delays caused by third-party couriers, customs processes, or circumstances outside our control. Risk of loss and title for items passes to you upon delivery to the shipping address provided.
6. Returns and refunds
We want you to be happy with your purchase. If you receive a faulty or incorrect item, please contact us at support@lei-na.com within 14 days of receiving your order and we will arrange a replacement or full refund. For hygiene reasons, we are unable to accept returns or exchanges on underwear that has been worn, washed, or removed from its original packaging, unless the item is faulty. This does not affect your statutory rights under Singapore's Consumer Protection (Fair Trading) Act.
7. Product descriptions
We take care to ensure that all product descriptions, images, and specifications are accurate. However, colours may appear slightly different on screen depending on your device settings. We reserve the right to correct any errors or update product information without notice.
8. Intellectual property
All content on this website — including text, images, logos, and design — is the property of LEI-NA PTE. LTD. and is protected by applicable intellectual property laws. You may not reproduce, distribute, or use any content from this website without our prior written consent.
9. Limitation of liability
To the fullest extent permitted by Singapore law, LEI-NA PTE. LTD.'s liability to you in connection with any order or use of our website shall not exceed the amount paid by you for the relevant order. We are not liable for any indirect or consequential losses. Nothing in these terms limits our liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded under the Unfair Contract Terms Act or the Consumer Protection (Fair Trading) Act.
10. Governing law and disputes
These terms are governed by and construed in accordance with the laws of Singapore. Any disputes arising from these terms or your use of our website shall be subject to the exclusive jurisdiction of the Singapore courts. If you have a complaint, please contact us first at support@lei-na.com and we will do our best to resolve it directly.
11. Changes to these terms
We may update these terms from time to time. The current version will always be published on this page with the date of last update. Continued use of our website after changes are posted constitutes your acceptance of the updated terms.
12. Contact us
For any questions about these terms, please contact us at: support@lei-na.com.